Shipping PolicyUpdated 9 days ago

Domestic Shipping

• We ship US & International orders from our US location Monday through Friday (excluding holidays) & Canadian orders from our Toronto warehouse (when all of your products are in stock at that location). 
• Please allow 3 – 5 days for shipping to most domestic locations. International transit times vary.  
• All orders may have a processing time of up to 5 business days before shipping, and up to 7 business days during the peak holiday shopping season. 
• Upon fulfillment, a tracking number will be emailed to you. Please allow 72 hours for tracking to update.

Expedited Orders

• Expedited orders are shipped the following business day (business days are M–F). Orders placed on Thursday and Friday will be delivered the following week. 
• Next Day and 2nd Day Air orders placed after noon CST will ship the following business day. 
• Please note that FedEx and UPS do not deliver expedited orders on weekends. This includes Overnight.
• Per FedEx, we are unable to guarantee the delivery date for FedEx 2nd Day Air orders. 
• FedEx Overnight shipping is a guaranteed service. Should your order not be delivered within the overnight timeframe, please contact us at [email protected] 
• FedEx 2Day® provides delivery by the end of the second business day (M–F). 
  • Shipping days start being counted the day after FedEx receives the package. For example, packages picked up on Monday will be delivered on Thursday.
  • FedEx Standard Overnight: Next-business-day delivery by 4:30 p.m. to US businesses and by 8 p.m. to residential addresses. FedEx will not deliver on Saturday or Sunday.

Ordering for Special Events

We are so excited you want to wear FlutterHabit to your special event! If you need to order products for a weekend event, we recommend placing your order no later than Tuesday night, using one of our expedited shipping options such as FedEx Overnight or 2nd Day Air. We can’t guarantee arrival on orders placed after Tuesday.

International Shipping

International Orders may be subject to import taxes, customs duties, and fees levied by your country’s customs department upon arrival. The recipient of the order is responsible for all import fees, as well as complying with all laws and regulations of the destination country. FlutterHabit does not collect duties and taxes and cannot provide any information on the cost of duties and taxes. Customs policies differ from country to country; if you have any questions, please contact your local customs office for more information. 

** INTERNATIONAL STANDARD/PRIORITY NOTICE: The Postal Service creates the timelines for delivery listed on our website. These are estimates, and we feel that these do not accurately reflect the time it takes to deliver internationally to most countries. With the exception of Canada, we see that most international orders may take up to 4-6 weeks to deliver, including orders being delivered via international priority. We will be unable to refund shipping costs for these priority orders.  

Undelivered orders

If you do not receive your order, please wait 3 days from the time a package is marked delivered to contact us for help at [email protected]. Undelivered orders should be reported after 3 days, and before 15 days have passed.  

Late and Lost Orders

Shipping delays are beyond our control, as are delays due to weather, mishandling by the carrier, undeliverable addresses, or incorrect contact information for all shipments, including Priority and Express shipping options. Unfortunately, we are not able to provide refunds for delayed orders.

If you are concerned that your package may be lost, please contact [email protected] within 7 days of the last scanned date. All issues must be resolved within 14 business days of original contact.

Damaged Orders and Missing Items

If your order arrives damaged or incomplete, please report the issue to [email protected] within 3 days of delivery. Our team is unable to replace damaged and incomplete orders that are reported beyond this timeframe. 

Order Accuracy

We are unable to make changes to orders that have been processed. To ensure that your package is properly delivered, make sure that your address is entered correctly at checkout and includes all pertinent information, including the correct abbreviations, street numbers, and building or apartment numbers. We will not take responsibility (ex. refund or replace) for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase. We are also unable to combine orders and refund shipping if, for instance, you forget to order adhesive and would like to add it later.

Apple/Google Pay

Please take caution when using Apple/Google Pay, as we most frequently have issues with the stored address or email address associated with your Apple or Google Pay being inaccurate and automatically entered during checkout. Be sure to confirm all information is accurate before completing checkout, as it may not be able to be changed after the order has been placed.

Adhesive

Do NOT freeze this product. Freezing will render this adhesive and make it unusable. This product may freeze during shipping if you live in a cold climate. An adhesive that is frozen when delivered is unusable.