My lashes are damaged or defectiveUpdated 3 months ago

My order arrived and was crushed in transit

We are so sorry to hear that your order arrived in this condition and we are happy to help! We ask that damaged orders are reported to [email protected] within 3 days of marked delivery. We cannot guarantee the outcome of anything reported beyond this timeframe. 

My lashes/adhesive are defective

All of our lashes have passed quality inspections performed by our inventory team. Our lashes are hand-cut, which gives them some variation and provides a more natural look. If you believe your items may have a defect, please email our team at [email protected] within 3 days of marked delivery to report the issue. 

Adhesive can freeze in colder temperatures and expand in the tube in warmer temperatures or at higher altitudes. If you suspect your adhesive has been compromised, please reach out to our team within 3 days of marked delivery.

Help! My new lashes look darker than my old ones

We made updates to our packaging which included new white trays for our lashes. Since the switch to the white trays, the lashes appear darker against the white background due to a difference in the shadows when the light hits the carton. We can assure you that the style as a whole is still the same one you know and love and if you remove one segment from the tray and look at it against different backing, you will notice they are the same style. Keep in mind some slight variation is expected since the lashes are hand-cut.