How can I edit or cancel my subscription?Updated 2 months ago
We know that the subscription portal can be overwhelming, and we are here to make it simple for you!
Managing Add-On/One-Time Items
- Log in to your account
- Click on "Manage Subscriptions"
- Select the "Delivery Schedule" tab
- You will now see your upcoming scheduled deliveries.
- To remove an add-on, click on the item you'd like to remove
- This will open a new window, scroll to the bottom and click "remove" on the bottom left-hand side
Swapping your style
- Log in
- Click on "Manage Subscriptions"
- Select "Manage this Subscription"
- Scroll down and click "Swap this for a different product"
- You're all set to receive your new style! ✨
Canceling and Re-Activating Your Subscription
We are sad to see you go and hope you’ll come to see us again soon! We understand that our lashes may not work for the season you are in and want canceling to be easy (and re-activating) to be easy for you!
To Cancel:
- Log in
- Select “Manage Subscriptions”
- Click on "Manage this subscription"
- Scroll down and click "Cancel Subscription" at the bottom of the page
- Select the desired reason for cancelation and confirm cancelation
To Re-activate”
- Log in
- Select “Manage Subscriptions”
- Go to "Manage Subscriptions" on the sidebar
- Click “Inactive”
- Choose which subscription you'd like to re-activate